We are always here to serve you
At Mystic Valley Traders, we work hard to ensure that you not only receive the best in product design and quality but that you receive your orders on time and as you expect it. Our customer service representatives are always standing by to answer your questions.
Please do not hesitate to contact us should we be able to help you:
- place an order,
- check the status of an order,
- price out a custom order,
- order sales materials and portfolio updates,
- for creative ideas on assembling fabrics and trims,
- and just about anything else.
Frequently Asked Questions
Mystic Valley Traders has known How To Make A Bed for almost 20 years, so we've become pretty adept at anticipating your questions! Tap right in to Frequently Asked Questions through the menu below, or scroll down for a detailed overview of all things MVT. If you don't see your question covered here, please contact us or call us at 800-922-0660; we'll be happy to get you the information you need.
Can I customize a Bedding Collections?
Absolutely! Our collections are priced as they are pictured. If you'd like to make changes, please contact our Customer Service or at 800-922-0660 and we will gladly assist you with your options and pricing. As we say at Mystic Valley Traders, if you can dream we can stitch it!
Do you do COM?
We're sorry but we do not do COM. Mystic Valley Traders does offer over 130 designer quality fabrics and trims to choose from, however, and we can create anything for you from within our fabric portfolio. We do sell our fabric in full yard increments for you to coordinate window treatments and upholstery for any room.
Can I order just one piece?
Yes! Each piece of Mystic Valley Traders product is sold individually. You can order one neckroll or a full bedding ensemble of any components. Mystic Valley Traders is ideal for gift accessorizing too. Two decorative pillows here or a fabric throw there are great ways to introduce the beauty of MVT to any home.
Is product returnable?
It's important to us that you are pleased with your Mystic Valley Traders purchase. That's why we implement high standards of quality control and customer service throughout the pricing, ordering, manufacturing and shipping process. If you are dissatisfied with a product because of our error, please let us know immediately. Contact us by email or phone us at 800-922-0660 with your concerns, and we will correct the problem quickly. Mystic Valley Traders will accept returns on its products only when the following criteria is followed:
- Returns must be made within 10 days of your receipt
- Product must be in re-saleable condition
- You must secure a Return Authorization from Mystic Valley Traders before returning product. Unauthorized returns will be refused
All custom pieces are created per customer specifications and cannot be returned. Mystic Valley Traders reserves the right to decline a return credit for any reason.
Where will you ship?
We've been known to ship everywhere and anywhere. If you are having a hard time getting a freight quote off of our web site please contact our Customer Service for further help>
Can I order fabrics? Trims?
Yes! Mystic Valley Traders is a great resource for fabrics and trims. We stock everything used in creating our Collections in our Boston-area manufacturing facility, so it's readily available to you. All fabrics and trims are available in full yard increments for use in upholstery and window treatments. We take care to ship all yardage within the same dye lot per order.
Can you make anything with your fabrics?
Most likely! Our talented craftspeople have over 450 collective years of experience in cutting, sewing and finishing. Special order requests are happily received. Contact us by email or phone us at 800-922-0660 to discuss and price your special order.
What is a pillow tuck?
Typical bedcoverings of the past were made to be spread over the pillows and tuck them in, a' la June Cleaver. This is a pillow tuck. Mystic Valley Traders Collections feature a wonderful array of decorative shams and pillows that you will want to display as part of your bedscape, so we do not incorporate pillow tucks into our coverlet and duvet designs. If a streamlined, pillow tuck-ed bedding ensemble is what you desire, however, talk to us. We'll be glad to customize your order to your specifications.