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Customer Service

At Mystic Valley Traders we work hard to ensure that you not only receive the best in product design and quality, but that you receive your orders both (1) on time and (2) as you expect it. Our customer service representatives are always standing by to answer your questions.

Please do not hesitate to contact us should we be able to help you:

  • place an order
  • check the status of an order
  • price out a custom order
  • order sales materials and portfolio updates
  • for creative ideas on assembling fabrics and trims
  • and just about anything else


Frequently Asked Questions

Mystic Valley Traders has known How To Make A Bed for almost 20 years, so we've become pretty adept at anticipating your questions! Tap right in to Frequently Asked Questions through the menu below, or scroll down for a detailed overview of all things MVT. If you don't see your question covered here, please contact us or call us at (781)995-2393 and we'll be happy to get you the information you need.

Can I customize a bedding collection?
Do you do COM?
Can I order just one piece?
Is product returnable?
Where does Mystic ship?
Can I order fabrics? Trims?
What is a pillow tuck?
How long will it take for me to receive my order?

Can I customize Bedding Collections?
Absolutely! Our collections are priced as they are pictured. If you'd like to make changes, please contact our Customer Service or at (781) 995-2393 and we’ll gladly assist you with your options and pricing. As we say at Mystic, if you can dream it we can stitch it!

Do you do COM?
We're sorry but we do not do Customers Own Material. Mystic does offer many designer quality fabrics and can create anything for you from within our fabric portfolio. Our fabric is also available in full yard increments for you to coordinate window treatments and upholstery for any room.

Can I order just one piece?
Yes! Each element in a Mystic collection is sold individually. You can order one neckroll or even a full bedding ensemble of individual elements across many collections. Mystic is also ideal for gift accessorizing and its pillows are a great wayto introduce the beauty of Mystic to any home.

Is product returnable?
It's important to us that you are pleased with your Mystic purchase. That's why we implement high standards of quality control and customer service throughout the pricing, ordering, manufacturing and shipping process. If you are dissatisfied with a product because of our error, please let us know immediately. Contact us by email or phone us at (781) 995-2393 with your concerns and we will correct the problem quickly. Mystic Valley Traders will accept returns on its products only when the following criteria are followed:

  • Returns must be made within 10 days of your receipt
  • Sheets and towels are not returnable
  • Product must be in re-saleable condition
  • You must secure a Return Authorization from Mystic Valley Traders before returning product. Unauthorized returns will not be accepted
  • Authorized returns are subject to a 30% restocking fee


All custom pieces are created per customer specifications and cannot be returned. Mystic reserves the right to decline a return credit for any reason.

Where will you ship?
We've been known to ship everywhere and anywhere. If you are having a hard time getting a freight quote off of our Web site please contact our Customer Service for further help.

Can I order fabrics? Trims?
Yes! Mystic Valley Traders is a great resource for fabrics and trims. We stock all raw materials used to create our Collections in our New England warehouse and have made it accessible to you. All fabrics and trims are available in full yard increments for use in upholstery and window treatments. We take care to ship each fabric order within the same dye lot.

What is a pillow tuck?
Typical bedcoverings of the past were made to be spread over the pillows and tuck them in a' la June Cleaver. This is a pillow tuck. Mystic Collections feature a wonderful array of decorative shams and pillows that you will want to display as part of your bedscape, so we do not incorporate pillow tucks into our coverlet and duvet designs. If a streamlined, pillow tuck-ed bedding ensemble is what you desire, contact us. We'll be glad to customize your order to your specifications.

How long will it take for me to receive my order?
Most orders ship within 3-5 business days.

FURTHER INFO